Support
A human reads every email.
The fastest way to get help is email: support@construktr.ai. We aim to reply within two business days, and a person, not a bot, will answer. There is no live chat yet; we would rather be honest about that than staff it with a script.
One important honesty note: because Replay is end-to-end encrypted, support can help with your account and the app, but no one here can read, restore, or recover your encrypted content without your recovery code.
Common questions
Yes. Your recordings and reflections are end-to-end encrypted, and the AI that listens runs on your device. Automate AI LLC cannot read your conversations. There are no ads, and your data is never sold. When cloud AI is used at all, only sanitized, blame-neutral text is ever involved, never your raw recordings.
Your recovery code is the only key to your encrypted data. If it is lost, no one can recover that data, including Automate AI LLC. That is not a limitation we apologize for; it is what real end-to-end encryption means. Store the code somewhere safe when you set up the app.
No. Replay is not therapy, not medical care, and not emergency services, and it does not diagnose or treat anything. It is a private tool that helps you capture real moments and see the patterns in them. Many couples use tools like this alongside professional support, not instead of it. If you are in crisis, call or text 988 (US and Canada) or contact the National Domestic Violence Hotline at 1-800-799-7233.
No. Each partner's recordings and reflections are private to them. In the dual-narrative flow, each of you records your own account and sees only your own part. What Replay shares is one calm summary about the cycle you are both in, never a transcript, never a scorecard, and never ammunition about either person.
Replay's on-device AI needs recent hardware: on iPhone, iPhone 15 Pro or newer, with Apple Intelligence. On Android, Pixel 8 or newer, Galaxy S24 or newer, or an equivalent Android phone with on-device AI. If your phone is older, the app will tell you honestly before you pay anything.
Premium covers both partners under one subscription: $14.99 per month or $79.99 per year, with a 7-day free trial. The trial converts to the annual plan unless you cancel, and you can cancel anytime in your app store settings. There is also a founding-member lifetime option at $149 during the launch window. The free tier (solo capture, the Memory Ledger, basic patterns, one companion) stays free.
Replay is coming to the App Store and Google Play. The badges on this site go live the moment the listings do; until then, leave your email and you will hear first. Founding members lock the lifetime price during the launch window.
Email support@construktr.ai. A human reads it, and we aim to reply within two business days.
Yes. You can delete your account and its encrypted data from inside the app. Because your content is end-to-end encrypted, deletion is real: once your keys and data are gone, nothing readable remains on our side.
Yes. One Premium subscription covers both partners. One of you subscribes, invites the other, and both accounts get Premium. No second charge.
If your question is about safety rather than the app, please see our Safety page. If you are in crisis, do not wait for an email reply: call or text 988 (US and Canada), or reach the National Domestic Violence Hotline at 1-800-799-7233.